Privacy PolicyPrivacy Policy

Data Controller

The data controller is Dr. Abdurrahman Zogaj's practice, American Hospital, Pristina, Kosovo. For questions or requests regarding privacy, you can write to abdurrahmanzogaj@gmail.com or call +383 44 393 260.

Data That May Be Processed

When you request a consultation or contact us, we may only process the data you provide yourself and the basic technical data necessary for the safe operation of the website.

• First and last name
• Email address and phone number
• The service you are interested in
• Message content and follow-up communication
• Basic technical data generated by the hosting service

Health Data

Please do not send diagnoses, medical documents, clinical photographs, or other sensitive data through the form that are not needed for the initial request. Health information provided voluntarily is used only to handle your request and is treated with heightened confidentiality.

This website is not a channel for medical emergencies.

Purposes and Legal Basis for Processing

Data is used to respond to you, organize the consultation, for administrative communication, for website security, and to fulfill legal obligations. Processing is based, as applicable, on your consent, steps necessary prior to providing a service, a legitimate interest in secure communication, or a legal obligation.

Recipients and External Services

Personal data is not sold. Access may be granted only to authorized staff, necessary technical providers, or authorities when required by law.

Links to WhatsApp, email, and maps direct you to third-party services, which apply their own privacy policies.

Retention Period and Security

Data is kept only for as long as necessary to handle and follow up on the request or to fulfill legal obligations. Reasonable organizational and technical measures are applied, although no transmission over the internet can be guaranteed to be completely secure.

Your Rights

Under applicable legislation, you may request information, access, correction, deletion, restriction of processing, objection, or withdrawal of consent. You may also file a complaint with the Information and Privacy Agency of the Republic of Kosovo.

Policy Updates

This policy may be updated as the website's functions or legal requirements change. The latest version is always published on this page.